We're here for you.

There’s nothing more important than the air you breathe. You’re our #1 priority. Find an answer to your question below or contact us directly for support.

CALL US AT 1-800-300-7265
     SHOOT US AN EMAIL     

We're here for you.

There’s nothing more important than the air you breathe. You’re our #1 priority. Find an answer to your question below or contact us directly for support.

CALL US AT 1-800-300-7265
     SHOOT US AN EMAIL     

FAQs

Find answers around how to get started, filter replacement, troubleshooting, and more.


GETTING STARTED

GETTING STARTED

WHERE TO START

How do I know if MY air quality is a problem?

To learn more about the state of our indoor air, click here.

To get an air quality assessment based on your unique situation, click the button below to get started. You will be contacted by one of Jaspr Air Quality Pros soon.

How do I make a purchase?

We created a short questionnaire that allows us to match you with the perfect air quality solution for your needs. Click below to get started, and we will reach out with a customer air quality solution.


HOW GETTING STARTED

GETTING STARTED

DEALERS & DISTRIBUTORS

What products does Jaspr sell?

Jaspr currently sells the Jaspr Pro, a commercial grade portable air purifier that's best for large spaces, for high-risk individuals, and/or spaces with above average harmful airborne particles in the air. Click here to learn more about the Jaspr Pro.

In Q4 2022, Jaspr will be rolling out a first-of-its-kind central air purification system that is designed to easily retrofit on top of any existing HVAC system in order to control air quality throughout a home or small commercial building. For the best in air quality control, the Jaspr Pro and Jaspr Air Purification System are designed to work in tandem. Interested in learning more? Click the button below to apply to be a dealer.

How do I become a Jaspr dealer or distributor?

Because of the bar we've set for ourselves, we also hold the bar high for our dealers and distributor partners. With that, we have an application process before we bring on anyone new. Click below to apply, and we'll be in touch!


GETTING STARTED

GETTING STARTED

SETUP

How do I set up my Jaspr?

Simply take it out of the box, pop in the filter, and power it up! You’ll be breathing clean air in no time.

Where should I place my Jasprs?

Place the air purifier in a location that does not restrict the airflow through the top of the unit, or the intake vents around the bottom of the unit.

What’s included in my Jaspr box?

Your Jaspr Pro (of course), a cord, your first filter (lasts up to 6 months!), and an instruction manual for use.

Is the Jaspr Pro effective against COVID-19?

EPA and HEPA filters help to reduce the risk of exposure to the COVID-19 virus by reducing, over time, the number of virus and virus-carrying particles free floating in the air. Filtration does not address direct close contact exposure from person to person.

What other harmful particles is the Jaspr Pro effective with?

The Jaspr Pro is equipped with a 3-stage filter that captures particles of all sizes ranging from dust, hair, pollen, and dander down to the size ranges associated with mold spores, bacteria, virus-carrying particles, as well as the size ranges of virus primary particles and even nanoparticles. The 3-stage filter includes a layer that captures non-particle chemical pollutant gases like formaldehyde and common unpleasant odors.

What do the readings mean on the top of the unit?

The Jaspr Pro has sensors for particulate matter as well as total VOCs. The number on the top of the unit reflects the air quality based on PM2.5 (fine particulate matter) as this size range and below is able to penetrate more deeply into the lungs and cause greater health issues.


GETTING STARTED

FILTERS

How often do I need to replace the filters?

It is recommended that you change your filters every 6 months at minimum. For businesses in poor air conditions or high amounts of VOCs, it’s recommended every 4 months. And for medical use, every 3 months. We offer a lifetime warranty for those who are signed up for JasprCare and have their filters replaced automatically.

How do I replace the filter?

No tools or technicians required. Gently rest the device upside down so that the bottom is facing up. Twist to unlock the chamber. Remove and replace the filter. Twist to lock the lid.

How do I order a new filter?

Since replacing filters is required to maintain the integrity of the machine, it's recommended that all Jaspr Pro purifiers are set up on automatic filter renewal. If you are not yet set up to get your filters automatically replaced (or need an extra filter), contact us at 1-800- 300-7265.


GETTING STARTED

TROUBLESHOOTING

Fan randomly ramps up.

Is there aerosol nearby? If yes, move the unit.

Is there a humidifier in the home or nearby? Be sure you are using distilled or deionized water in your humidifier. Tap water in a humidifier can cause minerals, bacteria, and other particulates in the water to become airborne, impacting your air quality which the Jaspr Pro senses and works to correct..

Unit randomly turns off.

Jaspr has a tilt sensor to automatically turn it off if it tips or is on unstable ground. Make sure your unit is on an even surface. If you are still having issues, try shaking the unit to loosen the tilt sensor.

Still need help?

You can also call us directly at 1-800-300-7265 or click here to shoot us an email.


GETTING STARTED

WARRANTY

What is the warranty on a Jaspr Pro?

We offer a lifetime warranty for those who are signed up for JasprCare and have their filters replaced automatically. For those who choose to order filter replacements manually, we offer a 1-year warranty. The reason for this is regular filter replacement is required for unit maintenance, and we cannot guaranty machines that are not maintained properly.

How do I submit a claim?

In order to assist you in the best possible way, click here to open a warranty claim ticket. As soon you fill out the short form, you will be contacted by a JasprCare specialist to guide you through the process.

If I am leasing my Jaspr Pro, how do I get a replacement?

You can also call us directly at 1-800-300-7265 or click here to shoot us an email. We will help you troubleshoot any issue you’re having, and if needed they will get a replacement unit shipped within 2 days.

At Jaspr, our mission is to raise awareness around the importance of the air we breathe, and empower humans everywhere to take control of it. We used the best in science to deliver the best air nature has to offer in the places you live, work, and visit.

At Jaspr, our mission is to raise awareness around the importance of the air we breathe, and empower humans everywhere to take control of it. We used the best in science to deliver the best air nature has to offer in the places you live, work, and visit.