A few answers that might help
For choosing a Jaspr.
For a Jaspr you already own.
How many Jasprs do I need?
The most important place for your first Jaspr is your bedroom, ideally on fan speed 3 with dark mode on and the lights off. We recommend one per bedroom and one in your open-concept living room, near the kitchen, on smart mode. For homes over 3,500 square feet, consider an additional unit or two where you spend the most time, such as a home office or gym.
How do replacement filters work?
The filter subscription sends two filters a year. When your replacement filter arrives, that is the right time to change it. The subscription comes with JasprCare, our service and maintenance plan.
Buying for a business or in bulk?
We have custom Jaspr and filter pricing for bulk orders and businesses. Choose Buying a Jaspr above and tell us about your organization and roughly how many units you need. We'll reply by email.
Where can I find my order?
If you have your order number, include it in the form above. You can still message us without it. We'll reply by email. Track your order anytime on our order tracking page.
How can I change my filter subscription?
Log in to your subscription account to make changes to your filter subscription. If you have any trouble, write to us above.
My Jaspr needs help. What should I send?
Choose Help with my Jaspr above and tell us what you're seeing, like the lights, sounds or settings. We'll reply by email.
