Frequently Asked Questions

The only side effect of buying a Jaspr is becoming an Air Snob. You'll start to notice how the air smells everywhere you go. Welcome to the Air Snob club.

The most important place for your first Jaspr is your bedroom, ideally on fan speed 3 with dark mode on and the lights off.

We recommend one per bedroom and one in your open-concept living room, near the kitchen, on smart mode. For homes over 3,500 square feet, consider an additional unit or two where you spend the most time, such as a home office or gym.

More is better in large common areas, but one in your bedroom is a great place to start. A discounted Family 4 Pack is available at checkout.

Jaspr is an air scrubber, not a purifier. Made by a restoration professional, it brings industrial strength and a designer aesthetic to your home: a beautiful, effective machine with a cold rolled steel body, not plastic.

It is quieter and looks better, with high airflow and a high-efficiency filter with activated carbon that helps reduce odors. No Wi-Fi, no Bluetooth, and no app needed. Quiet dark mode keeps the lights off in the bedroom.

The filter subscription includes JasprCare, our service and maintenance plan.

Keep your Jaspr air scrubber on all the time—24/7. It has a low energy cost, so set it and forget it. You never need to touch it between filter changes.

No. Jaspr comes in one size, with the right balance of size and performance. If it were any smaller, it would not be effective. This is the size that gets the job done.

It usually does say “excellent.” That means the particulate reading is low. If you start cooking, cleaning, or doing anything that puts particles in the air, it will not stay on excellent.

The display shows PM2.5, which is the best sensor technology we have for seeing changes in fine particles from smoke, cooking, and other everyday sources.

Jaspr is cleaning and filtering more than that number shows, including VOCs, mold spores, allergens, and pollen. Rest assured it is filtering more than the reading on the screen.

Jaspr measures 31.5 in x 11.5 in (80 cm x 29.2 cm). Its cylindrical shape fits in corners, beside a wall, or against a wall and still works effectively. It is also a convenient height to reach the controls while standing.

Jaspr is quiet on its lowest setting and quiet almost all the time. At higher fan speeds it is louder because you want and need it to be—it is doing its work.

You can adjust the fan speed to suit your space. Most people like to use a louder fan speed to create white noise when they sleep.

No. Jaspr filters the air; we do not add UV or ozone. UV can damage the filter and create ozone. It is also largely ineffective in air filters because there is not enough contact or exposure time.

Jaspr is sold only on jaspr.co, not on Amazon or other platforms.

If you bought a Jaspr secondhand, email team@jaspr.co for help transferring the filter subscription and JasprCare. You will need the original order information.

We ship to the United States, Canada, the United Kingdom, and Australia.

The filter subscription comes with JasprCare, our service and maintenance plan.

Clean air for life guaranteed, with no extra hidden costs beyond your filter subscription: two filters a year, one every six months. When your filter arrives, change it.

Every six months. When your replacement filter arrives, that is the right time to change it.

No. We do not currently offer a payment plan.

The complete filter cannot be recycled today. Our first priority is making the most effective filter; sustainability comes second.

We are moving toward more sustainable filters and working on collapsible and recyclable options. Stay tuned for future updates.

Log in to your subscription account to make changes to your filter subscription. If you have any trouble or need help, email team@jaspr.co.

Track your order anytime on our order tracking page.

Yes. Australia delivery is free. Australia orders ship in January.

We ship to the United States, Canada, the United Kingdom, and Australia.

Australia orders ship in January. We'll email you as soon as your order ships.

United Kingdom orders: UK launch November 7 · Australia orders ship in January..

No. We do not currently ship to PO boxes.

The shipping box measures 15 x 15 x 39 inches.

No signature is required. Your Jaspr is usually left at your front door, though some locations may require pickup at the post office.

No. Canadian orders ship from our warehouse in Canada, so you will not be charged duties or tariffs.

UK orders include VAT, and VAT is included in the price.

JasprCare is the service and maintenance plan included with your active filter subscription.

If something goes wrong, submit a claim.

Damage from external causes, such as objects forced into the top of the unit, is not covered.

JasprCare can transfer to the next owner if they take over the filter subscription and have the original order information.

We offer a 30-day happiness guarantee.

If you do not love your Jaspr within the first 30 days of having it, email team@jaspr.co to arrange a return and refund. Keep the original box and packaging during this period in case you decide to return it.

Read the full Return Policy.