30 Day Return Policy if performance is not satisfactory.
Units used in the following environments are not eligible for return:
- infection control
- wildfire smoke
- physical or elevated airborne mold levels
Explanation for wildfire smoke situation:
At Jaspr, we strive to provide our customers with high-quality products and exceptional service. We understand the importance of clean and fresh air, especially during challenging times such as wildfire smoke situations. In order to maintain the integrity of our return policy and ensure fair and consistent practices, we have established the following guidelines regarding returns for units ordered during or used during a wildfire smoke situation.
No Returns Permitted:
During a wildfire smoke situation, we regret to inform you that returns for Jaspr units ordered during a wildfire smoke situation are not permitted. This policy is in place to prevent the misuse of our products for short-term purposes without the intention to keep them for their intended long-term use.
While we empathize with the difficulties posed by wildfire smoke and recognize the need for air purification solutions, allowing returns during such circumstances could lead to the abuse of our return policy. By restricting returns, we can prevent individuals from taking advantage of our product as a temporary measure without the intention to keep it for the long term.
Commitment to Customer Satisfaction:
We understand that unforeseen circumstances may arise during a wildfire smoke situation, and we remain committed to addressing any issues or concerns you may have. If you experience any problems with your Jaspr air purifier during this period, please reach out to our customer support team, and we will strive to provide assistance and guidance to ensure your satisfaction.
Pre-Purchase Considerations: Before purchasing a Jaspr air purifier, we encourage you to carefully assess your needs and the anticipated usage. Take into account the prevalence of wildfire smoke in your area and the likelihood of recurring events. We want to ensure that our customers make informed decisions and understand the limitations of our return policy during specific circumstances.
Please note that this policy applies only to units ordered or used during a wildfire smoke situation. For all other situations not affected by wildfire smoke, our standard return policy remains in effect.
We appreciate your understanding and cooperation in adhering to our return policy during wildfire smoke situations. Should you have any questions or require further clarification, please do not hesitate to contact our customer support team, who will be happy to assist you.