Frequently Asked Questions

Yes. A humidifier balances humidity, but doesn't filter air pollutants. Low humidity can increase bacteria and viruses, and high humidity can lead to mold. The Jaspr, with its HEPA filter, effectively captures these contaminants. It's a crucial complement to your humidifier for optimal air quality, targeting pollutants directly regardless of humidity levels.

Due to the home efficiency movement in the 70s, houses today are built like tight boxes, and that causes a number of problems that all result in bad air quality. First, a tight construction means poor ventilation. That's great at keeping your heated or cooled air in, thereby keeping your utility bills down, but it's terrible for trying to vent any pollutants out of your home. And there are many of those: VOCs from household products, mold, dust, pet dander, and cooking fumes. Not to mention all the outdoor air pollutants and pollen that your HVAC pulls in.

Your HVAC filter is equipped to capture some large particles, like dust. But it's designed to keep your HVAC system in good condition, free of particles that might lead to wear and tear. When it comes to purifying air, it makes very little difference.

At best, some particles (particularly larger ones) simply irritate your respiratory system upon contact, causing discomfort. At worst, some particles (such as PM2.5) get so deep in your lungs that they enter your bloodstream. Many particles are chemical toxins and carcinogens, which can lead to serious health consequences such as cancer and respiratory or heart conditions with prolonged exposure.

Similar to managing asthma, managing allergy symptoms is best done by ensuring good air quality. Allergies are caused by immune reactions to air pollutants like dust, pollen, pet dander, and more. By removing pollutants, you remove allergy triggers.

No, we do not make any health claims or guarantees. Just like food, water, and lifestyle, air is a "health input," which means it is one of many factors that contributes to your health and wellbeing. We believe air is the most important health input, and we guarantee high quality air, which supports physical and mental wellbeing. But air quality cannot guarantee against health conditions.

Jaspr, launched in early 2020, was originally designed to combat wildfire smoke but quickly became essential in dental offices during the pandemic. In dentistry, procedures often aerosolize saliva, blood, and other particles, increasing the risk of virus and bacteria spread. Jaspr's effective air cleaning technology helps reduce this risk, allowing dental offices to operate more safely and efficiently. Its combination of high performance, sleek design, and clear sensor readings makes Jaspr an attractive and practical choice for dental professionals seeking to maintain a safe environment for both staff and patients

Jaspr stands out because it combines the power of a commercial-grade air purifier with the aesthetics and quiet operation suited for homes. Our founder, Mike, comes from a background in flood, fire, and mold restoration, where heavy-duty air scrubbers are essential. However, typical consumer air purifiers often fall short in performance – they're either too loud and ugly or ineffective in cleaning the air. Jaspr is our solution to this gap. It's designed to tackle challenging environments like mold, fire, and toxic pollutants, offering the high efficiency of an industrial machine in a form that's both appealing and quiet for home use. This way, Jaspr addresses the need for powerful air purification without compromising on design or noise level, making it a unique offering in the consumer market.

Because it's ineffective and comes with a terrible warranty. See "Why do you keep comparing Jaspr to an air scrubber?"

Yes, the Jaspr filter is designed with a pre-filter layer that captures large particulates such as pet dander.

Ease of use was a top priority when we designed Jaspr. Just set it to smart mode, and Jaspr will automatically adjust its filter speed based on changes in your air quality. Plug & Purify - set it and forget it.

At 30 dBa, Jaspr is literally as quiet as a whisper on its lowest setting. On its highest setting, it reaches 60 dBa, which is like the hum of your refrigerator.

UV light needs 6-60 seconds of consistent exposure to destroy >99.9% of a virus or bacteria, but air flows through a filter in about .35 seconds. This makes UV in air purifiers completely ineffective. Not only that, but UV can actually be harmful, as it causes oxygen (O2) to break apart, generating ozone (O3), which is a dangerous air pollutant. Exposure, even briefly, can cause respiratory issues and serious health conditions.

HEPA stands for high-efficiency particulate absorbing [filter]; these filters capture 99.97% of particles as small as 0.3 microns in size, effectively taking care of pollutants in the PM2.5 category. But there are different grades of HEPA filters, and Jaspr's filter goes above and beyond, capturing particulates as small as 35 nanometers (0.035 microns) at a rate of 99.7%, which means that if 1000 particles of this smallest size entered the filter, one to three particles might make it through to the other side.

Jaspr's PM2.5 sensor detects anything 2.5 microns and smaller. This means it focuses on the particle sizes that are most able to get into the deepest parts of our lungs, which pose the greatest health threat. Particles of this size include: dust, allergens, bioaerosols, a range of bacteria and viruses, and particles which carry bacteria and viruses. Jaspr's VOC sensor is configured to detect: benzene, alkanes, aromatics, olefins, halohydrocarbons, esters, aldehydes, and ketons. Note: While Jaspr's sensors detect this wide range of pollutants, Jaspr filters an even more extensive range of particulates.

No, radon is a radioactive isotope that is a natural product which comes off granite in the ground beneath some homes. The typical solution for radon mitigation is ventilation, not filtration.

We love plants, and there's nothing like a bit of green to make a space feel fresh. But fresh indoor air is another matter. Plants slowly absorb carbon dioxide and release oxygen, and they do also slowly absorb VOCs and some gases. But they're not fast enough to be effective, and they don't address other pollutants like dust, dander, mold, and allergens, which means they aren't sufficient to address indoor air quality needs.

Plastic is full of problems. Here are a few reasons it was never an option for us: It’s usually not recyclable. And in the cases that it is, it usually (a) ends up dumped in a landfill anyway, or (b) can only be recycled so many times before being down-cycled. It’s not durable. Cheap construction leads to bad warranties, which leads to a shorter lifecycle, and contributes to over-consumption. Pollution. For both of the above reasons, plastic is a huge contributor to pollution — and we’re trying to fight pollution, not make it worse. So instead, we made the Jaspr Pro out of steel, which solves all these problems.

Yes.

Currently we ship to the continental United States and Canada.

Try it for 30 days (or we like to say 30 sleeps), and send it back within that timeframe if it's not for you.

The JasprCare warranty ensures hassle-free repairs and replacements for your Jaspr. It's valid with regular filter changes every 6 months, which is simplified by our filter club subscription. Subscribers save $100 per filter filters and get them delivered automatically. If your Jaspr needs repair, just submit a claim online. We'll send a replacement to your door and take care of shipping both ways, at no extra cost to you. Opting out of the filter club voids the warranty, as regular filter changes are crucial for maintaining the unit's performance and longevity. With JasprCare, you get more than an air purifier; you get a commitment to continuous clean air and effortless maintenance.

One of our friendly team members will troubleshoot with you; when the problem is diagnosed, we'll send you a replacement part as needed.

Depending on your space and needs, a period of four to six months is usually adequate. For medical practitioners, a replacement interval of three months may be appropriate.

Filters will be automatically shipped to your doorstep every 6 months. When your filter arrives, it's time to change it.

When filter replacement is skipped or neglected, a few things happen. First, the filter will become saturated and unable to capture new particles, making it clogged. As time goes by, this chokes airflow and puts a strain on the purifier's motor as it struggles to draw air in. This not only damages the unit, but can increase electricity bills. Second, a saturated filter can release particles back into your air and also become a breeding ground for mold and bacteria (remember, a filter captures particles but does not kill them). Last but not least, the air quality in your home will naturally deteriorate.